New Year Offer: 20% Off Setup for Practices Starting in February
New Year Offer: 20% Off Setup for Practices Starting in February
New Year Offer: 20% Off Setup for Practices Starting in February
We Answer Clinic Calls and Book Appointments 24/7
We Answer Clinic Calls and Book Appointments 24/7
We Answer Clinic Calls and Book Appointments 24/7
Callura qualifies leads, books appointments automatically, and recovers revenue your front desk can’t capture. No hold times. No voicemail.
Callura qualifies leads, books appointments automatically, and recovers revenue your front desk can’t capture. No hold times. No voicemail.
Integrated with leading EHR and PMS systems
Integrated with leading EHR and PMS systems
Hear your future AI in action
Hear your future AI in action
Hear your future AI in action
Inbound Call
Outbound Call
Missed Calls
Every missed call = $500 lost
Your practice misses 30% of inbound calls. At $1,000 patient lifetime value and half with booking intent, that's $500 per missed call.
1,000–5,000 calls/mo × 30% missed × $500 each = ?
Hold Time
Peak hour. Five callers. One gets through.
The other four hear hold music, wait 60 seconds, and hang up. They don't call back. They book with whoever picks up first. Each one: $1,000+ gone.
AI answers every call at once. No hold. No queue. No lost patients.
Inbound Call
Outbound Call
Missed Calls
Every missed call = $500 lost
Your practice misses 30% of inbound calls. At $1,000 patient lifetime value and half with booking intent, that's $500 per missed call.
1,000–5,000 calls/mo × 30% missed × $500 each = ?
Hold Time
Peak hour. Five callers. One gets through.
The other four hear hold music, wait 60 seconds, and hang up. They don't call back. They book with whoever picks up first. Each one: $1,000+ gone.
AI answers every call at once. No hold. No queue. No lost patients.
Inbound Call
Outbound Call
Missed Calls
Every missed call = $500 lost
Your practice misses 30% of inbound calls. At $1,000 patient lifetime value and half with booking intent, that's $500 per missed call.
1,000–5,000 calls/mo × 30% missed × $500 each = ?
Hold Time
Peak hour. Five callers. One gets through.
The other four hear hold music, wait 60 seconds, and hang up. They don't call back. They book with whoever picks up first. Each one: $1,000+ gone.
AI answers every call at once. No hold. No queue. No lost patients.
MARKETING BURN CALLOUT
What's 30% of your marketing budget?
That's how much you're burning on calls nobody answers. Spend $50K on ads? $15K wasted. Spend $200K? $60K gone. Not because the ads didn't work. Because the phone wasn't answered.
These figures are based on industry averages across 1,000+ practices. Talk to a founder and we'll run your practice's numbers for free in 15 minutes.
MARKETING BURN CALLOUT
What's 30% of your marketing budget?
That's how much you're burning on calls nobody answers. Spend $50K on ads? $15K wasted. Spend $200K? $60K gone. Not because the ads didn't work. Because the phone wasn't answered.
These figures are based on industry averages across 1,000+ practices. Talk to a founder and we'll run your practice's numbers for free in 15 minutes.
MARKETING BURN CALLOUT
What's 30% of your marketing budget?
That's how much you're burning on calls nobody answers. Spend $50K on ads? $15K wasted. Spend $200K? $60K gone. Not because the ads didn't work. Because the phone wasn't answered.
These figures are based on industry averages across 1,000+ practices. Talk to a founder and we'll run your practice's numbers for free in 15 minutes.
Core Capabilities Built for Healthcare Practices
Core Capabilities Built for Healthcare Practices
24/7
Inbound Calls
Answers in under two seconds. No hold music, no voicemail, no missed revenue, even at 2 a.m. on a Sunday.
Multi-Channel
Follow-Up
Automates calls, texts, and emails. Handles appointment reminders, recall sequences, and re-engagement without manual effort.
Outbound
Calls
Calls back missed callers within minutes. Automatically reactivates no-shows and lapsed patients, without your staff lifting a finger.
Call Analytics &
Insights
See exactly what happened on every call: booked, transferred, lost, and why. Identify patterns your front desk can't track.
Intelligent
Qualification
Understands why patients are calling, whether it's a new appointment, reschedule, billing, or emergency. No phone trees.
Deep PMS/CR
Integration
Log calls, trigger workflows, and sync data across your systems
Real-Time
Booking
Books directly into your calendar using real availability. Not “someone will call you back.” Actually booked, confirmed, and done.
HIPAA +
Security
Built with industry leading healthcare-grade security, encryption, and privacy controls.
24/7
Inbound Calls
Answers in under two seconds. No hold music, no voicemail, no missed revenue, even at 2 a.m. on a Sunday.
Multi-Channel
Follow-Up
Automates calls, texts, and emails. Handles appointment reminders, recall sequences, and re-engagement without manual effort.
Outbound
Calls
Calls back missed callers within minutes. Automatically reactivates no-shows and lapsed patients, without your staff lifting a finger.
Call Analytics &
Insights
See exactly what happened on every call: booked, transferred, lost, and why. Identify patterns your front desk can't track.
Intelligent
Qualification
Understands why patients are calling, whether it's a new appointment, reschedule, billing, or emergency. No phone trees.
Deep PMS/CR
Integration
Log calls, trigger workflows, and sync data across your systems
Real-Time
Booking
Books directly into your calendar using real availability. Not “someone will call you back.” Actually booked, confirmed, and done.
HIPAA +
Security
Built with industry leading healthcare-grade security, encryption, and privacy controls.
24/7
Inbound Calls
Answers in under two seconds. No hold music, no voicemail, no missed revenue, even at 2 a.m. on a Sunday.
Multi-Channel
Follow-Up
Automates calls, texts, and emails. Handles appointment reminders, recall sequences, and re-engagement without manual effort.
Outbound
Calls
Calls back missed callers within minutes. Automatically reactivates no-shows and lapsed patients, without your staff lifting a finger.
Call Analytics &
Insights
See exactly what happened on every call: booked, transferred, lost, and why. Identify patterns your front desk can't track.
Intelligent
Qualification
Understands why patients are calling, whether it's a new appointment, reschedule, billing, or emergency. No phone trees.
Deep PMS/CR
Integration
Log calls, trigger workflows, and sync data across your systems
Real-Time
Booking
Books directly into your calendar using real availability. Not “someone will call you back.” Actually booked, confirmed, and done.
HIPAA +
Security
Built with industry leading healthcare-grade security, encryption, and privacy controls.
How Calls Turn Into Appointments
How Calls Turn Into Appointments
Patient Reaches Out
Patient Reaches Out
Every call connects instantly.
No holds. No missed opportunities.
Every call connects instantly.
No holds. No missed opportunities.
Callura Handles the Call
Callura Handles the Call
Callura understands intent and responds naturally.
Questions answered. Appointments booked.
Callura understands intent and responds naturally.
Questions answered. Appointments booked.
Your Team Stays Informed
Your Team Stays Informed
Every interaction is logged automatically.
Staff sees updates in real time.
Every interaction is logged automatically.
Staff sees updates in real time.
Tailored to Your Practice
Every call follows your clinic’s rules, scripts, and escalation paths so patients get accurate, compliant responses every time.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
Practice Scripts
Conversations follow your approved language, services, and policies so every call sounds consistent and on-brand.
Custom Rules
Callura follows your hours, availability, booking rules, and priorities so patients always get accurate responses.
Smart Escalation
Urgent cases, complex questions, or special requests are escalated to staff automatically at the right moment.
What Really Changes When Clinics Use Callura
What Really Changes When Clinics Use Callura
Missed Calls
Missed Calls
Missed Calls
Follow-Up
Follow-Up
Follow-Up
Staff Time
Staff Time
Staff Time
Hold Time
Hold Time
Hold Time
Reactivation
Reactivation
Reactivation
Visibility
Visibility
Visibility
WITHOUT CALLURA
WITH CALLURA
WHAT IT COSTS YOU
Missed Calls
Follow-Up
Staff Time
Reactivation
Hold Time
Visibility
30%-40% of inbound calls go unanswered during peak hours, lunch, and after close. Every missed call is a patient calling your competitor.
Every call answered in <2 rings, 24/7, including nights, weekends, and holidays. Patients booked directly into your PMS/CRM. No callbacks needed.
Callbacks happen hours later or never. No system, no tracking. Your staff triages by memory, not priority.
Instant automated follow-up. Every missed call gets a callback, text, and booking link within minutes. No staff involvement. No leads going cold.
4–6 hours per day spent on phones. Your highest-paid front desk staff doing your lowest-value task, answering routine questions and scheduling.
AI handles routine calls end-to-end that are built around your specific services, pricing, booking rules, and brand voice. Your team stays focused on in-office patients and the high-judgment work that drives revenue.
Manual recall that your staff skips because they're busy. Hundreds to thousands of dormant patients sitting in your PMS — patients you already paid to acquire.
AI calls dormant patients automatically. Books directly into open slots. Full TCPA compliance handled for you.
Patients wait on hold, hang up, and call the next practice on Google. Your marketing dollars just paid for your competitor's new patient.
Zero hold time. Every call is answered instantly. Multiple simultaneous callers handled without queuing.
No call data. No recordings. No transcripts. No performance tracking. You don't know who called, what they needed, or whether they booked.
Full dashboard with every call recorded, transcribed, and tracked by outcome. See exactly which patients booked, transferred, or were lost.
1 in 3
phone-driven patients lost before they reach your chair
70%+
of delayed callbacks never convert
4-6 hrs/day
freed for treatment acceptance and in-office revenue
$1000-$5000
recovered per reactivated client
70%
of on hold callers won’t call back
100%
visibility into your #1 revenue channel
ESTIMATED ANNUAL IMPACT -> $200,000 - $1,000,000/year
Figures represent estimated annual impact for a practice handling 1,000–5,000 calls/month with an average patient lifetime value of $1,000. Your numbers will be different. Talk to a founder and we'll run your practice's numbers for free in 15 minutes.
Healthcare-First Security With HIPAA Compliance at the Core
Designed to protect patient information with healthcare-grade security and strict HIPAA-aligned privacy controls.
Is Callura HIPAA compliant?
Where is patient data stored?
Why does HIPAA compliance matter for AI voice?
What happens to call recordings and transcripts?
Does Callura sign Business Associate Agreements (BAAs)?
How does Callura protect patient data and PHI?
Is patient data used to train AI models or shared with third parties?
What role does Delve play in Callura's compliance program?
Is Callura HIPAA compliant?
Where is patient data stored?
Why does HIPAA compliance matter for AI voice?
What happens to call recordings and transcripts?
Does Callura sign Business Associate Agreements (BAAs)?
How does Callura protect patient data and PHI?
Is patient data used to train AI models or shared with third parties?
What role does Delve play in Callura's compliance program?
Is Callura HIPAA compliant?
Where is patient data stored?
Why does HIPAA compliance matter for AI voice?
What happens to call recordings and transcripts?
Does Callura sign Business Associate Agreements (BAAs)?
How does Callura protect patient data and PHI?
Is patient data used to train AI models or shared with third parties?
What role does Delve play in Callura's compliance program?
How We Protect Patient Data
How We Protect Patient Data
Callura is designed to safeguard patient data without exposing your practice to risk.
AES-256 Encryption at Rest.
Patient data encrypted using bank-grade cryptographic standard
AES-256 Encryption at Rest.
Patient data encrypted using bank-grade cryptographic standard
AES-256 Encryption at Rest.
Patient data encrypted using bank-grade cryptographic standard
TLS 1.2 Encryption in Transit
All data transmission secured with modern transport encryption
TLS 1.2 Encryption in Transit
All data transmission secured with modern transport encryption
TLS 1.2 Encryption in Transit
All data transmission secured with modern transport encryption
Role-Based Access Controls
Least-privilege permissions limit data access to authorized users only
Role-Based Access Controls
Least-privilege permissions limit data access to authorized users only
Role-Based Access Controls
Least-privilege permissions limit data access to authorized users only
Audit Logging
Complete access logs for every interaction with patient data
Audit Logging
Complete access logs for every interaction with patient data
Audit Logging
Complete access logs for every interaction with patient data
Secure Data Retention
Configurable retention policies with controlled deletion procedures
Secure Data Retention
Configurable retention policies with controlled deletion procedures
Secure Data Retention
Configurable retention policies with controlled deletion procedures
Incident Response
Defined procedures for detecting, reporting, and resolving security events
Incident Response
Defined procedures for detecting, reporting, and resolving security events
Incident Response
Defined procedures for detecting, reporting, and resolving security events
Frequently Asked Questions
Frequently Asked Questions
Quick answers to the most common questions about our services.
Get started
Get started
How does Callura work?
Callura is your 24/7 AI voice assistant for inbound and outbound calls. It answers patient calls immediately, understands what they need, and books, reschedules, cancels, or routes the call based on your rules. We integrate directly with your technology stack using real calendar availability and appointment types. Patients receive SMS confirmations and reminders automatically, reducing no-shows without adding work for your team.
How fast can we get live?
Most practices go live in under two weeks. During onboarding, you provide us with your scheduling rules, sales scripts, FAQs, and any other information needed to train your AI. We send you a simple intake form and set up a dedicated Slack channel for day-to-day communication. From there, Callura builds your customized AI, integrates with your PMS, and runs QA testing before launch.
How does Callura help recover 40% of revenue that clinics typically lose?
Revenue leakage happens in two places. First, unanswered inbound calls during busy hours, lunch breaks, and after-hours. Studies show clinics miss up to 30% of inbound calls, and most of those patients never call back. Second, no systematic follow-up with missed callers and dormant leads sitting in your PMS. Your front desk handles patients in the office. They are not a sales team.
Which practice management systems and CRMs do you support?
We support all common healthcare PMS/EHR/CRM systems, including examples like Dentrix, Denticon, Zenoti, ModMed, eClinicalWorks, Salesforce and HubSpot, as well as others depending on your workflow and access method. Our team can confirm integration during onboarding and recommend the easiest path. If needed, our developers can create custom solutions.
How does Callura work?
Callura is your 24/7 AI voice assistant for inbound and outbound calls. It answers patient calls immediately, understands what they need, and books, reschedules, cancels, or routes the call based on your rules. We integrate directly with your technology stack using real calendar availability and appointment types. Patients receive SMS confirmations and reminders automatically, reducing no-shows without adding work for your team.
How fast can we get live?
Most practices go live in under two weeks. During onboarding, you provide us with your scheduling rules, sales scripts, FAQs, and any other information needed to train your AI. We send you a simple intake form and set up a dedicated Slack channel for day-to-day communication. From there, Callura builds your customized AI, integrates with your PMS, and runs QA testing before launch.
How does Callura help recover 40% of revenue that clinics typically lose?
Revenue leakage happens in two places. First, unanswered inbound calls during busy hours, lunch breaks, and after-hours. Studies show clinics miss up to 30% of inbound calls, and most of those patients never call back. Second, no systematic follow-up with missed callers and dormant leads sitting in your PMS. Your front desk handles patients in the office. They are not a sales team.
Which practice management systems and CRMs do you support?
We support all common healthcare PMS/EHR/CRM systems, including examples like Dentrix, Denticon, Zenoti, ModMed, eClinicalWorks, Salesforce and HubSpot, as well as others depending on your workflow and access method. Our team can confirm integration during onboarding and recommend the easiest path. If needed, our developers can create custom solutions.
How does Callura work?
Callura is your 24/7 AI voice assistant for inbound and outbound calls. It answers patient calls immediately, understands what they need, and books, reschedules, cancels, or routes the call based on your rules. We integrate directly with your technology stack using real calendar availability and appointment types. Patients receive SMS confirmations and reminders automatically, reducing no-shows without adding work for your team.
How fast can we get live?
Most practices go live in under two weeks. During onboarding, you provide us with your scheduling rules, sales scripts, FAQs, and any other information needed to train your AI. We send you a simple intake form and set up a dedicated Slack channel for day-to-day communication. From there, Callura builds your customized AI, integrates with your PMS, and runs QA testing before launch.
How does Callura help recover 40% of revenue that clinics typically lose?
Revenue leakage happens in two places. First, unanswered inbound calls during busy hours, lunch breaks, and after-hours. Studies show clinics miss up to 30% of inbound calls, and most of those patients never call back. Second, no systematic follow-up with missed callers and dormant leads sitting in your PMS. Your front desk handles patients in the office. They are not a sales team.
Which practice management systems and CRMs do you support?
We support all common healthcare PMS/EHR/CRM systems, including examples like Dentrix, Denticon, Zenoti, ModMed, eClinicalWorks, Salesforce and HubSpot, as well as others depending on your workflow and access method. Our team can confirm integration during onboarding and recommend the easiest path. If needed, our developers can create custom solutions.
Features
Features
Is Callura replacing my front desk staff?
No. Callura protects your staff's time, not replaces it. Your team should focus on patients in the office, high-touch situations, and operational priorities. They should not spend the entire day catching up on phones. Callura handles repetitive call volume and follow-up work while your staff stays in control of exceptions and escalations.
Will Callura integrate with my current PMS/EHR/EMR and tools?
Yes. Callura fits into your existing workflow including your phone system, scheduling process, and the tools you already use. We integrate with your PMS/EHR, calendar, and CRM so appointments, notes, and follow-ups sync automatically. Your staff does not need to duplicate work.
Can Callura transfer calls to a human?
Yes. Callura can transfer calls to your staff when a human is needed. This includes complex billing questions, special cases, escalations, or upset patients. You decide the transfer rules: who receives transfers, when, and in what order. Callura collects key details first so your staff picks up with context instead of starting from scratch.
Are you HIPAA compliant and will you sign a BAA?
Yes. Callura is built for HIPAA-regulated healthcare use cases and supports secure handling of Protected Health Information (PHI). We sign Business Associate Agreements (BAAs) with covered entities and business associates upon request. Our platform implements administrative, technical, and physical safeguards aligned with HIPAA standards. Patient data is used only to deliver contracted services and is never sold or used to train AI models. See our Security page for details.
Is Callura replacing my front desk staff?
No. Callura protects your staff's time, not replaces it. Your team should focus on patients in the office, high-touch situations, and operational priorities. They should not spend the entire day catching up on phones. Callura handles repetitive call volume and follow-up work while your staff stays in control of exceptions and escalations.
Will Callura integrate with my current PMS/EHR/EMR and tools?
Yes. Callura fits into your existing workflow including your phone system, scheduling process, and the tools you already use. We integrate with your PMS/EHR, calendar, and CRM so appointments, notes, and follow-ups sync automatically. Your staff does not need to duplicate work.
Can Callura transfer calls to a human?
Yes. Callura can transfer calls to your staff when a human is needed. This includes complex billing questions, special cases, escalations, or upset patients. You decide the transfer rules: who receives transfers, when, and in what order. Callura collects key details first so your staff picks up with context instead of starting from scratch.
Are you HIPAA compliant and will you sign a BAA?
Yes. Callura is built for HIPAA-regulated healthcare use cases and supports secure handling of Protected Health Information (PHI). We sign Business Associate Agreements (BAAs) with covered entities and business associates upon request. Our platform implements administrative, technical, and physical safeguards aligned with HIPAA standards. Patient data is used only to deliver contracted services and is never sold or used to train AI models. See our Security page for details.
Is Callura replacing my front desk staff?
No. Callura protects your staff's time, not replaces it. Your team should focus on patients in the office, high-touch situations, and operational priorities. They should not spend the entire day catching up on phones. Callura handles repetitive call volume and follow-up work while your staff stays in control of exceptions and escalations.
Will Callura integrate with my current PMS/EHR/EMR and tools?
Yes. Callura fits into your existing workflow including your phone system, scheduling process, and the tools you already use. We integrate with your PMS/EHR, calendar, and CRM so appointments, notes, and follow-ups sync automatically. Your staff does not need to duplicate work.
Can Callura transfer calls to a human?
Yes. Callura can transfer calls to your staff when a human is needed. This includes complex billing questions, special cases, escalations, or upset patients. You decide the transfer rules: who receives transfers, when, and in what order. Callura collects key details first so your staff picks up with context instead of starting from scratch.
Are you HIPAA compliant and will you sign a BAA?
Yes. Callura is built for HIPAA-regulated healthcare use cases and supports secure handling of Protected Health Information (PHI). We sign Business Associate Agreements (BAAs) with covered entities and business associates upon request. Our platform implements administrative, technical, and physical safeguards aligned with HIPAA standards. Patient data is used only to deliver contracted services and is never sold or used to train AI models. See our Security page for details.
Security and Compliance
Security and Compliance
Do you provide call analytics?
Yes. Callura includes a real-time analytics dashboard where you can track call volume, answer rates, booking outcomes, missed calls recovered, and conversion trends. You can also see the total value captured through Callura over time, so you always know your ROI.
Do you support custom implementations beyond healthcare?
Yes. Healthcare is our core focus, but we also build custom deployments for organizations with specialized workflows. If you're looking for world-class latency, natural conversation quality, and tailored integrations, contact us (hyperlinked) and we'll scope the right solution.
Do you provide call analytics?
Yes. Callura includes a real-time analytics dashboard where you can track call volume, answer rates, booking outcomes, missed calls recovered, and conversion trends. You can also see the total value captured through Callura over time, so you always know your ROI.
Do you support custom implementations beyond healthcare?
Yes. Healthcare is our core focus, but we also build custom deployments for organizations with specialized workflows. If you're looking for world-class latency, natural conversation quality, and tailored integrations, contact us (hyperlinked) and we'll scope the right solution.
Do you provide call analytics?
Yes. Callura includes a real-time analytics dashboard where you can track call volume, answer rates, booking outcomes, missed calls recovered, and conversion trends. You can also see the total value captured through Callura over time, so you always know your ROI.
Do you support custom implementations beyond healthcare?
Yes. Healthcare is our core focus, but we also build custom deployments for organizations with specialized workflows. If you're looking for world-class latency, natural conversation quality, and tailored integrations, contact us (hyperlinked) and we'll scope the right solution.
Business Impact
Business Impact
What data do you store from calls?
Callura stores call recordings, transcripts, and metadata (timestamps, duration, outcome). All data is encrypted at rest using AES-256 and in transit using TLS 1.2. You control retention periods, and data can be deleted upon request.
What happens if the AI cannot handle a call?
If a call falls outside the AI's training or requires human judgment, Callura transfers the call to your staff based on your escalation rules. You define what triggers a transfer and who receives it. The AI provides context to the human so they can pick up without starting over.
What data do you store from calls?
Callura stores call recordings, transcripts, and metadata (timestamps, duration, outcome). All data is encrypted at rest using AES-256 and in transit using TLS 1.2. You control retention periods, and data can be deleted upon request.
What happens if the AI cannot handle a call?
If a call falls outside the AI's training or requires human judgment, Callura transfers the call to your staff based on your escalation rules. You define what triggers a transfer and who receives it. The AI provides context to the human so they can pick up without starting over.
What data do you store from calls?
Callura stores call recordings, transcripts, and metadata (timestamps, duration, outcome). All data is encrypted at rest using AES-256 and in transit using TLS 1.2. You control retention periods, and data can be deleted upon request.
What happens if the AI cannot handle a call?
If a call falls outside the AI's training or requires human judgment, Callura transfers the call to your staff based on your escalation rules. You define what triggers a transfer and who receives it. The AI provides context to the human so they can pick up without starting over.
Other
Other
Can I customize what the AI says?
Yes. Callura is trained on your specific scripts, FAQs, services, and brand voice. You control how the AI greets callers, answers questions, and handles objections. We work with you during onboarding to get the tone and content right.
Can I customize what the AI says?
Yes. Callura is trained on your specific scripts, FAQs, services, and brand voice. You control how the AI greets callers, answers questions, and handles objections. We work with you during onboarding to get the tone and content right.
Can I customize what the AI says?
Yes. Callura is trained on your specific scripts, FAQs, services, and brand voice. You control how the AI greets callers, answers questions, and handles objections. We work with you during onboarding to get the tone and content right.