What does Callura's AI virtual assistant do?+
Callura answers your practice's calls and texts 24/7, verifies insurance eligibility, and books, reschedules or cancels appointments in your PMS during the conversation. It transfers callers to your team by your rules, sends confirmations and reminders, and calls back missed callers. It's built on your workflows, services and FAQs.
Do we have to change our PMS, phone number or workflow?+
No. Callura works on top of the systems you already have. You keep your phone number and forward the calls you want answered, appointments land in your existing PMS schedule, and Callura follows your providers, visit types and rules. There's no new software for your team and no data migration.
Can patients text Callura to book an appointment?+
Yes. With agentic SMS, patients can text your practice and Callura replies in real time, answers their questions and books the appointment in the same thread, using the same services, FAQs and booking rules as your calls.
Can Callura verify insurance during the call?+
Yes. Callura checks the caller's eligibility in real time through Stedi, a HIPAA-compliant healthcare clearinghouse. It tells them whether their plan is active and whether you're in network with it, based on the plans your practice accepts. With the benefits add-on, Callura also shares deductibles and annual maximums when the plan returns them. If coverage can't be confirmed, Callura books by your rules and leaves your team a note.
Which practice management systems does Callura work with?+
Callura works with a wide range of PMS, EHR and booking systems, including Dentrix, Open Dental, Eaglesoft, Denticon, NexHealth, ModMed, Epic, Boulevard, Zenoti, Mindbody, WellnessLiving, PatientNow, AestheticsPro and Vagaro. If yours isn't listed, ask us. We connect it during onboarding.
How fast can we go live?+
In under one week, with less than two hours of your team's time. We build the assistant around your scheduling rules, services and FAQs, then test it with you before launch.