NEWInsurance verification and agentic SMS

Everything Callura Handles for You

One AI virtual assistant, built on your workflows, services and FAQs. It answers every call and text, verifies insurance, books into your PMS and fills your calendar, 24/7.

Trusted by 50+ clinics Works on top of your PMS HIPAA compliant, BAAs available Live in under one week
01ANSWER

Every Call and Text, Answered

Patients get a real conversation on the phone or a quick reply by text, at any hour, trained on your services and FAQs.

INBOUND CALLS

24/7 Inbound Calls, Answered in Under Two Seconds

Every call is a real conversation. Callura greets callers with your practice's name, understands why they're calling, answers their questions and books them in, at 2 PM or 2 AM.

  • Nights, weekends and holidays
  • Overflow when lines are busy
  • Simultaneous callers, no hold
  • Multilingual: Spanish, Russian, Chinese and more
Hear a sample call →
BD Brightwater Dental Text Message · Today 8:15 PM

Hi, do you have anything Thursday afternoon for a cleaning?

Hi! I have 2:00 or 3:30 PM this Thursday. Which works better?

3:30 works

You're booked for Thursday at 3:30 PM. See you then!

Booked in your PMS

AGENTIC SMS NEW

Patients Text. Callura Answers and Books.

Plenty of patients would rather text than call. Callura replies to their texts in real time, answers their questions and books the appointment right in the conversation, so fewer inquiries go cold and fewer appointments are missed.

  • Answers patient questions by text, day or night
  • Books appointments in the thread, straight into your PMS
  • Same services, FAQs and booking rules as your calls

Smart Routing & Transfers

Understands why each patient is calling: a new visit, a reschedule, billing or an emergency. No phone trees.

Routine questionsAnswered from your FAQs, services and policies
Live transfersTo the right person, by your rules, with context
Urgent callsEscalated to your on-call number or staff
02BOOK

Conversations Become Booked Appointments

Verified, booked and confirmed in the same conversation, inside the systems your team already uses.

NOTHING TO RIP OUT OR REPLACE

Callura works on top of the systems you already have.

No new software for your team, no data migration, no change to how you schedule.

Your phone numberKeep it. Forward the calls you want answered.
Your PMSBookings land in the schedule you already use.
Your rulesYour providers, visit types and hours.
Your teamYour front desk stays in control.
INSURANCE VERIFICATION NEW

Benefits Verified Before the Chair

New patients ask about insurance before they book. Most tools check it days before the visit. Callura checks it while the patient is still on the phone, no hold music and no portal logins for your team.

  • Active coverage, and whether you're in network based on the plans you accept
  • Benefits add-on: deductibles, maximums and coverage levels, when the plan returns them
  • Saved to your Callura dashboard and your PMS
  • Can't confirm coverage? Books by your rules and leaves your team a note
See how insurance verification works →

Checks run in seconds through Stedi, a HIPAA-compliant clearinghouse connected to 1,000+ insurers. Details vary by plan; an eligibility check isn't a guarantee of cost or payment.

Sarah M.Delta Dental PPO · #DD-48201
Active
Annual maximum$1,500 · $1,180 left
Deductible$50 · met
Preventive / Basic / Major100% / 80% / 50%
Last cleaning8 mo ago · due now
In networkYes
VERIFIED IN SECONDS · ILLUSTRATIVE
YOUR SCHEDULE · TUESDAYYour existing PMS
Op 1 · Doctor
Op 2 · Hygiene
8:00
Crown prep
Cleaning
9:00
Perio maintenance
9:30
New patient examBooked by Callura · from a 7:42 PM call
10:30
Filling
Cleaning
Insurance verified Confirmation texted Notes for your team
REAL-TIME PMS BOOKING

Booked in One Call, Right Into Your Schedule

Not "someone will call you back." Callura books, reschedules and cancels during the conversation using your real availability, and the appointment shows up in the schedule your team already works from.

  • Offers two specific open times
  • Your appointment types, lengths and providers
  • No double entry for your staff
See how direct PMS booking works →

Multi-Location Scheduling

Answers for every location and books into each one's calendar, from single offices to multi-location groups.

Per-location hoursEach office's own schedule and providers
Per-location rulesVisit types and booking rules by office
Proven at scaleSlim Dental runs Callura across three locations
03FILL UP THE CALENDAR ENGINE

The Fill Up the Calendar Engine

Fuller schedules and fewer no-shows, running in the background without adding to your front desk's day.

Outbound Callbacks & Reactivation

Calls patients back and books them straight into open slots, with zero staff time.

Missed callCalled back within minutes
No-showReached out to rebook
Lapsed patientBack on the schedule

Confirmations & Reminders

Keeps patients on track after every conversation, by text, call or email.

Appointment bookedSMS confirmation right away
Before the visitReminders and recall
Caller didn't bookBooking link sent
Transfer missedCallback notice sent
04PLATFORM

Built Around Your Practice. Secured for Healthcare.

The foundation under every call and text: your workflows, your systems and healthcare-grade security.

BUILT ON YOUR WORKFLOWS

Your Practice's Voice, Not a Template

Every Callura assistant is trained on your scripts, services, FAQs and brand voice, and plugs into the tools you already run. Patients hear your practice, not a generic bot.

Your greetings and toneScripts, FAQs and brand voice
Your rulesScheduling, transfers and escalation
Live in under one weekLess than two hours of your time
No disruptionSame number, same PMS, same team

PMS & EHR Integrations

Connects to the systems you already use. Every call logged, every appointment synced.

DentrixOpen Dental EaglesoftDenticon NexHealthModMed EpicZenoti Vagaro · Mindbody+ many more

Call Analytics Dashboard

See every conversation, what happened and why, in one place.

New patient · 7:42 PMBooked
Reschedule · 8:03 PMBooked
Billing question · 9:10 AMTransferred
Recordings, transcripts, value capturedIllustrative

HIPAA & Security

Healthcare-grade protection for every call, text and insurance check.

HIPAACompliant, BAAs available
At restAES-256 encryption
In transitTLS 1.2
Patient dataNever sold
Read our security practices →
RESULTS50+ CLINICS

Practices Running on Callura

From a three-location dental group in Manhattan to an independent med spa, here's what changed.

Slim Dental DENTAL · MANHATTAN
$1M+ a year generated for Slim Dental, the largest dental practice in Manhattan
“We’ve seen quantitative growth in both foot traffic and revenue. Bookings are up by 20%.”
Dr. Stephen Lim, D.D.S.
Slim Dental · 3 locations
Read the case study →
Xanadu Med Spa MED SPA
500+ after-hours calls answered since April
“It is like having front desk support 24 hours a day.”
Mark Koepsell
Owner/Operator, Xanadu Med Spa
Read the story →
GUIDESSOURCED COMPARISONS

Compare Before You Choose

Fair, sourced comparisons built from each vendor's own site, including where other tools do well.

COMPARISONWhich AI voice agents book into Dentrix, Open Dental, Eaglesoft and DenticonLive booking vs. read-only vs. booking requests, vendor by vendor.Read the comparison →COMPARISONAI voice agents that verify insurance and book in one callWho checks eligibility during the call, and who checks later.Read the comparison →COMPARISONBest AI receptionist tools for dental practicesPMS booking, BAA, pricing and setup time, side by side.Read the comparison →GUIDEAre AI receptionists HIPAA compliant?What a BAA covers and which vendors say they sign one.Read the guide →GUIDEAI receptionist ROI for dental practicesWhat your voicemail really costs, with a conservative case.Read the guide →GUIDEHow long does AI receptionist setup take?What live should mean, and the four steps to get there.Read the guide →
All guides on the Callura blog →
FAQ

Questions About Features

Still deciding? A founder will walk you through it on a short call, using your practice's own numbers.

Talk to a founder
What does Callura's AI virtual assistant do?

Callura answers your practice's calls and texts 24/7, verifies insurance eligibility, and books, reschedules or cancels appointments in your PMS during the conversation. It transfers callers to your team by your rules, sends confirmations and reminders, and calls back missed callers. It's built on your workflows, services and FAQs.

Do we have to change our PMS, phone number or workflow?

No. Callura works on top of the systems you already have. You keep your phone number and forward the calls you want answered, appointments land in your existing PMS schedule, and Callura follows your providers, visit types and rules. There's no new software for your team and no data migration.

Can patients text Callura to book an appointment?

Yes. With agentic SMS, patients can text your practice and Callura replies in real time, answers their questions and books the appointment in the same thread, using the same services, FAQs and booking rules as your calls.

Can Callura verify insurance during the call?

Yes. Callura checks the caller's eligibility in real time through Stedi, a HIPAA-compliant healthcare clearinghouse. It tells them whether their plan is active and whether you're in network with it, based on the plans your practice accepts. With the benefits add-on, Callura also shares deductibles and annual maximums when the plan returns them. If coverage can't be confirmed, Callura books by your rules and leaves your team a note.

Which practice management systems does Callura work with?

Callura works with a wide range of PMS, EHR and booking systems, including Dentrix, Open Dental, Eaglesoft, Denticon, NexHealth, ModMed, Epic, Boulevard, Zenoti, Mindbody, WellnessLiving, PatientNow, AestheticsPro and Vagaro. If yours isn't listed, ask us. We connect it during onboarding.

How fast can we go live?

In under one week, with less than two hours of your team's time. We build the assistant around your scheduling rules, services and FAQs, then test it with you before launch.

SAMPLE CALL · 2:34

Hear Your Future AI in Action

Press play to hear a sample call. Then we'll build a free AI virtual assistant trained on your services and walk you through it in 15 minutes.

Talk to a founder